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Privacy Policy

Last Updated: January 15, 2025

At Learnvelo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Information You Provide
  • Account information (name, email address, password)
  • Profile information (organization, role, preferences)
  • Payment information (processed securely through Stripe)
  • Course content and materials you create or upload
  • Communications with us (support requests, feedback)
Automatically Collected Information
  • Usage data (pages viewed, features used, time spent)
  • Device information (browser type, operating system, IP address)
  • Cookies and similar tracking technologies
  • Log data (access times, error logs)

2. How We Use Your Information

We use your information to:
  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative messages, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Analyze usage patterns to enhance user experience
  • Detect, prevent, and address technical issues and fraud
  • Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share information

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, though this may limit some functionality.

6. Your Rights and Choices

Depending on your location, you may have the following rights:
  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your information
  • Portability: Receive your data in a structured format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Limit how we process your information

To exercise these rights, please contact us at [email protected].

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account closure for legal obligations, dispute resolution, and legitimate business purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to opt-out of the sale of personal information. We do not sell personal information.

13. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR). Our lawful basis for processing includes consent, contract performance, legal obligations, and legitimate interests.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: